Below is our return and exchange policy for purchases made from our website:

• Currently, there is no return policy for "change of mind" situations.

• All online purchases are final, and no returns are accepted for reasons other than the condition of the goods.

• Refunds and exchanges will only be accepted if the goods sold are "not in good condition". You are entitled to return such goods within 3 days of receiving them. The returned goods must be in the same condition as when you received them.

• Buyer's Consent: By making a purchase, you acknowledge and consent to receive automated confirmation messages (SMS) regarding your orders. The mobile number provided will not be used for any purposes other than confirmation of your transaction.

Effective Date: 25/07/2025 

Cloud9 ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce website www.cloud9.la or purchase our products.  

By using our website, you consent to the practices described in this policy.  

We may collect the following data when you interact with our website:  

A. Personal Information  

·      Name, email, phone number, shipping/billing address  

·      Payment details (processed securely via third-party gateways)  

·      Date of birth (for age verification, as required by Lao liquor laws)  

B. Non-Personal Information  

·      Browser type, IP address, device information  

·      Cookies & analytics data (Google Analytics) to improve user experience  

Your data is used for:  

·      Processing orders, payments, and deliveries  

·      Age verification (complying with Lao alcohol regulations)  

·      Sending order confirmations, updates, and promotional offers 

·      By registering, you agree to receive the “Cloud9 Newsletter” with updates, event invites, and marketing insights.  

·      Improving website functionality and customer service  

·      Fraud prevention and legal compliance  

We do not sell your personal data. However, we may share it with:  

·      Payment processors (e.g., banks) for secure transactions  

·      Delivery partners (e.g., logistics companies) for order fulfillment  

·      Government authorities* if required by Lao law (e.g., age verification)  

·      We implement SSL encryption to protect transactions.  

·      Payment details are processed by CyberSource payment gateways.  

·      Access to personal data is restricted to authorized personnel only. 

·      We use cookies to enhance browsing (e.g., cart storage, login sessions).  

·      You can disable cookies via browser settings, but some site features may not work.  

You may:  

·      Request access, correction, or deletion of your personal data  

·      Opt out of marketing communications  

·      Withdraw consent (where applicable)  

 

·      By using this site, you confirm you are at least 18+ years old. 

·      We reserve the right to cancel orders if age verification fails.  

Our website may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices.  

We may update this policy periodically. Changes will be posted on this page with a revised Effective Date.  

For privacy-related inquiries, contact:  [email protected]  

By using www.cloud9.la, you consent to this policy.